Refund Policy
Effective: 16 September 2026
We want you to be confident buying a course. If a course isn't what you expected, you can request a full refund within 7 days of purchase — as long as you've completed less than 20% of the content. This protects our instructors' work while keeping the risk of purchase on us, not you.
How refunds work
Request within 7 days
Email support@runtimefix.dev with your order id (found in Dashboard → Orders) within exactly 7 days (168 hours) of purchase time.
Under 20% completion
Refunds are ONLY granted when strictly less than 20% of the course content has been completed at the time of the request.
7-10 business days
Approved refunds are processed to the original payment method via Razorpay within 7-10 business days.
Not eligible for refund
- Books: Any book once purchased is final sale and will not be refunded under any circumstances.
- Time limit: Purchases requested more than 7 days (168 hours) after the payment date.
- Progress limit: Courses completed more than 20% at the time of request.
- Violations: Accounts that violated the terms (e.g., shared or redistributed access).
- Abuse: Duplicate requests for a course already refunded.
Chargebacks & Disputes
Fraudulent chargebacks (claiming a purchase was unauthorized when it was, or filing a dispute without first requesting a valid refund) are treated as theft. Filing a fraudulent chargeback will result in immediate, permanent termination of your account, and we will submit all available IP, login, and usage evidence to the payment processor and legal authorities to recover the funds.
Payment errors
If you were charged but didn't receive course access, you don't need a refund request — your payment was likely not verified. Contact support with the payment id and we'll correct your access or refund within 48 hours.